You have the right to return the items that you ordered if you’re not satisfied with your purchase. You can change your order for a different size, different colour or different product, money return or issuing credit.
In case you want to change each item you have to return the item to the company and make a new order, the shipping costs will be yours. In case of a company’s mistake in the delivery of a product or a faulty product, the shipping costs are on the company.
In case you would like money return, the returning costs of the product are to be paid by the customer (3.50€).
You have the right to return the items you ordered to us without mentioning the reason within 10 calendar days of delivery. It is necessary the item to be in its initial package, in excellent condition (without being damaged) as it was delivered. The acceptance or not of the item’s return will be after the quality check from our company is preceded and its condition is estimated.
The returning of the item must include the receipt of the retail sale, all the tags must be attached.
- You can send us e-mail to email@example.com
- You fill the form that you are able to download.
- Before you send us the parcel make sure that the item is in excellent condition as you received it, it is followed by the returning form and the receipt.
- If there isn’t any problem with the returned item we immediately proceed to the replacement of the item or to money return.
PLEASE NOTE that we cannot refund any swimwear, leggings, tights, bodies and pierced jewellery for health and hygiene reasons.
In order any inconvenience to be avoided we recommend, when you receive the parcel from the courier company, to check its outer part for possible damages or any obvious faults in the inner part of our item so as to take immediately the necessary responsibilities. In case an item is returned and after our quality check a damage is found we have to communicate with you to solve the problem.
In case you want to return the items you ordered, the address where they have to be sent is:
Tel: 30 2118006232